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Ticket Talk 1.1
Support your online customers with this sophisticated ticket system. It organises enquiries into threaded discussions and notifies both parties of activity on a ticket. Includes automatic FAQ creation from threads and FAQ management.
Available for GBP 52.00 / USD 94.00 
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| What's New In Ticket Talk 1.1 |
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TicketTalk is a web based helpdesk software solution full of exciting features that ensure your online customer support meets your customers expectations:
Threaded Tickets
TicketTalk manages your online helpdesk by organising support tickets into threaded discussions. When you or the customer looks at the ticket, you will see the entire discussion in a logical, threaded, date-ordered display.
Instant Notifications
Not only are emails sent to both parties to a ticket whenever a ticket has been actioned by either party, but you also can switch on instant ticket notification to play a sound on your desktop when a new ticket arrives!
Multiple Ticket Areas - Multi-User Environment
Within TicketTalk, you have the capability of creating distinct support or discussion areas. Say you had five products to support, you could create a support area for each one and then force customers to choose a support area before posting a ticket. In conjunction with this, you are allowed to create multiple logins for TicketTalk for your different support staff members. Each of these logins can then be assigned a distinct support area. These logins will not have access to any admin functions in TicketTalk, but will be able to respond to any tickets that fall within their assigned support area.
FAQs and Knowledge Base
Ticket Talk includes automatic FAQ creation from threads and FAQ management that enables your support staff to build an invaluable knowledge base. As the knowledge base grows so the number of requests to your helpdesk falls.
Database
TicketTalk ships with a Microsoft Access 2000 database. |
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 Yes, that's right. Our own support and sales enquiry ticket system is part of the Ticket Talk family. If you've ever tried our support system, you'll know how good it is... |
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| Ticket Talk Developer Information |
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System Requirements:
- Windows operating system
- Internet Information Server 4.0+
- ASP 1.0 (2.0+ recommended)
- VB Script Runtime 5.5+
- ADODB database object creation
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Ticket Talk is an original application developed by Blicqs Internet Axioms Ltd.
This application was created using ASP/VBscript.
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