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Frequently Asked Questions
What does web-demos
do?
- For the buyer
Web-demos is an online shop exclusively for best of breed
electronically downloadable software built by independent
developers.
The main objectives are to ensure the shopping experience
is as convenient and safe as possible and that customer
support is excellent.
- For the supplier
Our supplier services offer you a unique opportunity to
maximise sales over the long term and establish your reputation
with end users. When web-demos sells your product(s), we
give you :
- the mechanism to build relationhips with your end
users;
- invaluable end user feedback about your product(s)
with which to develop yet more successful products;
- direct contact with your end users.
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Why should I choose
web-demos to sell my products?
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Customer Reassurance
Selling independent software
(IS) is hard even if the price is
right. For the customer, the purchase of
IS is a leap of faith. What they'd like
is a product from a recognised vendor but
they either can't afford it or the product
they want is not available. To make a purchase
they need reassurance and lots of it.
At web-demos our selected range of products
comes with plenty of reassurance:
- A 100% money back guarantee.
- Pre sales support.
- Post sales product support.
- Online product communities.
- Instant downloads.
- Quality assurance.
At web-demos the purchase of IS is not
a leap of faith, it makes sense.
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Advanced
Product Management
You have unlimited access to our
Supplier Management Console (SMC) for
real-time management of your product listings. |
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Direct End User
Feedback
Are your products well received?
How should you develop them? How can you
plan for the future? Answer: Find out what
the end users think. But that's expensive,
corporations spend millions getting that
kind of information.
At web-demos end user feedback is the key
to your success. With us you have direct
access to users through the SMC.
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Control
How do you know we will provide the level
of customer support your product deserves?
Easy. You manage the customer support. Using
the SMC you control the pre-sales and post-sales
technical support.
It gets better though. As you respond to
end user requests you build a range of invaluable
sales tools:
- A dedicated product knowledge base.
- Online product forums.
- News items.
- Case studies.
- Reviews and quotes.
- A product demonstration.
- A product tour.
Little by little you complete your own product
support mechanisms. The more we sell the easier
it becomes to provide support. |
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Advanced Sales
Tools and Bulk Sales
Beyond the sales tools you'll be able to
develop at web-demos, as you add more products
to your portfolio, you'll be able to cross-sell.
So when a customer has one of your products
in their basket, we can recommend your other
products when they go to the check out.
We run a program of reseller discounts
to selected bulk buying resellers. Not only
will we market your product(s) to end users
but also to resellers.
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No
Sales Administration
We take care of all the administrative overhead
of selling online. We manage the order processing,
the billing, payments, and refunds. We provide
online reports of your sales and even current
shopping basket activity. With no effort you'll
know exactly where you are. |
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What does it cost
to sell my products at web-demos?
We operate by selling your products at a margin (ie. we make
a percentage on each sale). Unusually you set the retail price
and we deduct our margin from that price.
All our fees are listed in the Table of Fees.
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What other fees are there?
There are no hidden fees. All our fees are shown in the Table
of Fees.
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Do I pay for Chargebacks?
Chargebacks are deductible. If there is a chargeback we will deduct the wholesale amount from your next payment.
What is a Chargeback?
A chargeback may occur following a successful credit card
purchase of a product(s) if the credit card issuer (eg. VISA, MasterCard) reverses a payment. Chargebacks are not negotiable with the card issuer. Reasons for chargebacks include but are not limited to:
- Credit card theft or other fraud.
- Card holder complaint to card issuer.
We make every effort to minimise the risk of chargeback and ensure the validity of each sale. For that reason payments are processed
by a leading approved Payment Service Provider.
Please note that Card Issuers are permitted to send in retrievals requests for up to 18 months from the date of the transaction. An immediate chargeback maybe sent up to 180 days from the date of the transaction (Immediate Chargeback is where a fraud has occured rather than a cusotmer query).
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Does web-demos handle
refunds?
We offer our customers a 100% satisfaction guarantee. Should
they be dissatisfied with their purchase, they may request and
obtain a refund in full by posting us a signed "Letter
of Destruction" within 30 days of the purchase date.
An amount equal to the wholesale cost is debited from your account
when the customer credit is issued.
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How and when do I get paid?
By default web-demos pays you 100% of your earnings for any
given month less deductions, and any other fees due for whatever
reason, on or shortly after the last working day of the month
following the month of the order.
For example, since we calculate payments from first to last day of the month, a February order is paid on the last working day of March or the beginning of April.
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How do I know that you are reporting
and paying me for all sales of my product(s)?
We give you direct access to our live database, which you
can query at any time. You can configure, view and print a
number of sales reports.
Remember, we only make money if you make money and we live
and die by our reputation so we do not do anything to jeopardise our reputation.
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Do you require an Exclusivity
Agreement?
No. However, if you find what appears to be a better online
service, we'd like to know about it.
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Can you also sell and distribute
the CD-ROM version of my software?
No. We deal exclusively with downloadable software.
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Can you also distribute the free trial
version of my product?
Yes. For each product you may make various free downloads
available including trial versions. In fact we recommend you do this, it may boost sales considerably.
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Our software uses a Registration Code
to unlock the software. How do you handle this?
If your product uses a registration code you will have to
provide that support to the purchaser.
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Do you provide customer support for the
product?
This is at the heart of our philosophy to provide the best
possible customer support. Have a look at Why
should I choose web-demos to sell my products? to find
out more about the real benefits of our approach.
We provide assistance to the customer up to the point of
successfully receiving the download files on their computer.
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How do I get started?
You must first Register
as a Supplier. We will review your registration and when
accepted1 you will be able to start
using web-demos.
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Notes
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We reserve the right to refuse without
explanation any supplier application. |
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